Active Listening: The Secret to Effective Communication

When she worked as a Senior User Research Manager at top tech companies like LinkedIn and Twitter, active listening was a huge part of Ximena Vengoechea’s job. She literally wrote the book on it! In this Knowable course inspired by Listen Like You Mean It: Reclaiming the Lost Art of True Connection, Ximena translates her experience in user research to teach you how to become a better listener and communicator. Learn how to discern between surface and empathetic listening and how to communicate more productively using listening loops. Plus, find out how to navigate the three levels of listening: what is said, what is meant, and what is felt. Together, these new skills empower you to build stronger connections at work and in life, give and receive more honest feedback, and discover what others think and feel beyond the words they say.

Note: This course was created by Knowable. We are pleased to host this training in our library.