Creating a Positive Customer Experience
With Jeannie Walters
Liked by 2,986 users
Duration: 57m
Skill level: Intermediate
Released: 7/2/2021
Course details
Do you know how your customers perceive their complete experience with your company, from first encounter through purchase experience and beyond? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, customer experience expert Jeannie Walters walks you through creating a positive customer experience. Jeannie explains how to understand your customer’s end-to-end experience, or customer journey, and goes over the steps to build an effective customer experience strategy. Jeannie offers steps you can take to create and maintain a customer-centric culture—from creating a customer experience mission statement to getting executive buy-in and purposefully using tools like Net Promoter Score (NPS) to measure customer feedback. She concludes with advice on understanding customer expectations and key moments you can optimize in the customer journey.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Justin Simwanda
Justin Simwanda
Public Administrator/ General supplier/ Civil Engineering Site Supervisor and HD Mechanic/ Fitter
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Arsenio José Montes Pereira
Arsenio José Montes Pereira
Arsênio Montes | AVAYA Private Cloud Services
Contents
What’s included
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
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