Customer Service: Call Control Strategies
With Myra Golden
Liked by 10,664 users
Duration: 22m
Skill level: Intermediate
Released: 8/14/2019
Course details
Customer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and tasks. This is where practical call-control strategies come into play. Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control. Learn how use a limited response, take control with close-ended questions, assert your way out of a bad conversation, and practice proactive call management so customers feel heard. You’ll leave the course with a variety of actionable tips to turn long, problematic phone calls into polite and efficient interactions.
Skills you’ll gain
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
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Contents
What’s included
- Test your knowledge 2 quizzes
- Learn on the go Access on tablet and phone
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