Delivering Bad News to a Customer Preview

Delivering Bad News to a Customer

With Myra Golden Liked by 252 users
Duration: 31m Skill level: General Released: 8/28/2023

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Course details

Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in a variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

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Contents

What’s included

  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone

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