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Effective Listening Sign in before you view the course to earn a certificate of completion and access exercise files

Effective Listening

With Brenda Bailey-Hughes and Tatiana Kolovou Liked by 59,350 users
Duration: 1h 4m Skill level: General Released: 3/8/2015

Course details

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Skills you’ll gain

Earn a sharable certificate

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Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructors

Learner reviews

4.7 out of 5

15,209 ratings
  • 5 star
    Current value: 11,276 74%
  • 4 star
    Current value: 3,226 21%
  • 3 star
    Current value: 545 3%
  • 2 star
    Current value: 64 <1%
  • 1 star
    Current value: 98 <1%
  • Kim Haniff Kim Haniff

    Kim Haniff

    Claims Manager, Specialty Risks at AIG

    4/5 November 11, 2023
    Very practical information that reaches everyone.
    Helpful · Report
  • Marc Revak Marc Revak

    Marc Revak

    IT Manager - Service Desk/ Support Center at EverBank

    2/5 November 10, 2023
    I watched the videos four times but it wont let me complete the course.
    Helpful · Report
  • Yuri Bozgo Yuri Bozgo

    Yuri Bozgo

    Training Officer

    4/5 November 10, 2023
    All in all is good for a beginner or someone making their first steps in the corporate workplace. Both instructors seem to be top of their field. What I would change is some of the examples they give in order to improve. For example, one of the ways to improve "attune to the subtle cues" is "walking into a meeting where you don't know the members and their positions and trying to figure out who is whose boss". How will I walk into a meeting that I am not invited, knowing absolutely nobody and be allowed to stay in the room?
    Helpful · Report

Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 5 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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