How can stakeholders be effectively engaged in HIT performance evaluation?
Learn from the community’s knowledge. Experts are adding insights into this AI-powered collaborative article, and you could too.
This is a new type of article that we started with the help of AI, and experts are taking it forward by sharing their thoughts directly into each section.
If you’d like to contribute, request an invite by liking or reacting to this article. Learn more
— The LinkedIn Team
Health information technology (HIT) is a vital tool for improving the quality, safety, and efficiency of healthcare delivery. However, to realize its full potential, HIT needs to be evaluated regularly and systematically, with the involvement of various stakeholders who have different perspectives, interests, and expectations. How can stakeholders be effectively engaged in HIT performance evaluation? Here are some tips and strategies to consider.
The first step is to clarify the purpose and scope of the evaluation, and how it aligns with the strategic goals and objectives of the organization and the HIT project. This will help to identify the key questions, indicators, and methods that will guide the evaluation process. It will also help to communicate the value and relevance of the evaluation to the stakeholders, and to solicit their input and feedback.
-
Vidith Phillips, MD, MS
Physician | AI x Digital Health | Biomedical Informatics & Data Science |
Starting with a clear purpose and scope for HIT evaluation is crucial. It's like setting a roadmap that aligns the process with the organization's goals. This step is transformative, turning the evaluation from a routine check into a strategic tool. It invites stakeholders to engage not just as reviewers, but as active contributors shaping the project's future. This approach fosters a sense of ownership and drives meaningful participation, ensuring the evaluation truly reflects and supports organizational objectives.
1
-
Dr. Eva-Maria Hempe
Technology & Healthcare Leader | SaaS, Cloud & Digital Transformations - in healthcare and beyond | Board Member | Servant leader, high-energy speaker and avid rower
In my experience it is also crucial to think about how the people you ask to take part in the evaluation benefit from taking part in the evaluation - will it improve their practice, will it increase safety, will it save time? Also consider how the evaluation can integrate as seamlessly as possible with their current Workflows. Make it worthwhile and easy for them to participate!
1
The next step is to identify and prioritize the stakeholders who have a stake or interest in the HIT project and its evaluation. These may include internal stakeholders, such as clinicians, managers, staff, and patients, as well as external stakeholders, such as regulators, payers, vendors, and researchers. Depending on the purpose and scope of the evaluation, some stakeholders may be more relevant and influential than others, and their roles and responsibilities may vary. Therefore, it is important to map out the stakeholder groups, their interests and expectations, their level of involvement and influence, and their potential contributions and challenges.
-
Mari Pantoja-Smith, MSN-RN
#2 Filipina Women on LinkedIn TOP 100 | Mission Ambassador - Maya's Hope | Principal Digital Strategist
In my experience, a governance structure is critical to be part of the process. This group can help make decisions, prioritize issues, and resolve conflicts. In addition, establishing and maintaining a robust governance framework, healthcare organizations can optimize the use of technology to enhance patient care, improve operational efficiency, and meet regulatory requirements.
2
-
Vidith Phillips, MD, MS
Physician | AI x Digital Health | Biomedical Informatics & Data Science |
In HIT performance evaluation, identifying and prioritizing stakeholders is key. It's like a puzzle where each piece - clinicians, IT professionals, administrators, and patients - is vital. Clinicians provide practical insights on patient care, IT staff highlight technical aspects, administrators focus on alignment with organizational goals, and patients offer the end-user perspective. Balancing these inputs is crucial; missing one is like overlooking a puzzle piece, resulting in an incomplete picture. This strategic stakeholder engagement ensures a comprehensive and effective evaluation.
1
The third step is to establish a stakeholder engagement plan that outlines how, when, and why the stakeholders will be engaged throughout the evaluation process. The plan should specify the objectives, methods, and outcomes of each engagement activity, as well as the roles and responsibilities of the evaluators and the stakeholders. The plan should also consider the resources, time, and budget required for the engagement activities, and how to address any risks or barriers that may arise. The stakeholder engagement plan should be flexible and adaptable to the changing needs and circumstances of the evaluation.
The fourth step is to implement and monitor the engagement activities according to the stakeholder engagement plan. The engagement activities may include consultations, surveys, interviews, focus groups, workshops, meetings, reports, presentations, and feedback sessions. The engagement activities should be designed to inform, consult, involve, collaborate, or empower the stakeholders, depending on the level and type of engagement desired. The engagement activities should also be conducted in a respectful, transparent, and ethical manner, and with appropriate data collection and analysis tools.
The final step is to evaluate and report the engagement outcomes, and how they have influenced or improved the HIT performance evaluation. The evaluation should assess the effectiveness, efficiency, and satisfaction of the engagement activities, as well as the impact, value, and lessons learned from the stakeholder input and feedback. The evaluation should also identify any gaps, challenges, or opportunities for improvement in the stakeholder engagement process. The evaluation results should be reported and shared with the stakeholders, and used to inform future HIT performance evaluation and stakeholder engagement activities.
-
Vidith Phillips, MD, MS
Physician | AI x Digital Health | Biomedical Informatics & Data Science |
Evaluating and reporting engagement outcomes in HIT is like giving a report card on a group project. It's where you see who contributed what and how it all added up to improve the system. Think of it as a feedback loop - assessing the effectiveness and impact of everyone's input, and pinpointing where things can get even better. It's like a 'wrap-up' meeting where lessons are shared, and everyone gets insights for the next round. In short, it's about turning feedback into future wins, making sure the next evaluation is not just a sequel, but a blockbuster.
3
-
Kemal D.
MBA, MHA, BBA, ASHM, | Healthcare Management | Africa 🌍 UK 🇬🇧 |
This part is something we need to work on much more, we need to integrate the adventure we started with Oracle-based business intelligence more quickly with the opportunities brought by artificial intelligence. I think at this point I will have to do a PhD in IT ☺️
2
-
Pablo Moreno Franco, MD
Chair Critical Care Independent Multidisciplinary Practice at Mayo Clinic and Medical Director Quality Academy
Optimizing #HIT through #AI and Stakeholder Collaboration 1. Clear Objectives: Define goals (e.g., patient care, data security). 2. Stakeholder Diversity: Engage diverse perspectives, ensure equity and inclusion 3. AI Integration: Leverage AI for data analysis and predictive insights. 4. Collaborative Environment: Encourage open communication. 5. Continuous Feedback: Create regular feedback loops. 6. Security Focus: Address privacy and security 7. User Training: Enhance HIT understanding. 8. Benchmarking: Regularly compare performance. 9. Patient-Centered: Involve patients for user-friendliness. 10. Adaptability: Stay agile with evolving technology. By incorporating AI into the process, HIT aligns with dynamic healthcare needs.
(edited)1