How can you build resilience in a Telecommunications Services team?
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Resilience is the ability to cope with stress, uncertainty, and change in a positive and productive way. It is a crucial skill for Telecommunications Services teams, who often face high-pressure situations, complex challenges, and evolving customer demands. In this article, you will learn how to build resilience in your Telecommunications Services team by following these five strategies.
The first step to building resilience is to understand your team's current level of performance, skills, and well-being. You can use tools such as self-assessments, feedback surveys, or performance reviews to identify your team's strengths and weaknesses. This will help you to recognize the areas where your team excels, and the areas where they need more support, training, or coaching.
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The resilience of a team is the collective result of each member's individual strengths. Each team member understands their unique contributions and what they stand to gain from the team. As a holistic health coach, I assess both the internal and external manifestations of positive behavior as sources of strength. The strength of their relationships with others represents their external strength. Simultaneously, we identify areas of improvement, transforming weaknesses into strengths.
The second step to building resilience is to foster a culture of trust, respect, and collaboration among your team members. You can do this by encouraging open communication, sharing information and resources, giving constructive feedback, and celebrating successes and failures. You can also promote a sense of belonging and purpose by aligning your team's goals and values with the organization's mission and vision.
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One effective method for fostering a supportive and collaborative culture is to encourage team members to voice their thoughts on specific situations and offer suggestions for team actions. Cultivating such a culture necessitates leaders empowering their team members and leading by example.
The third step to building resilience is to provide your team with opportunities to learn new skills, acquire new knowledge, and take on new challenges. You can do this by offering training programs, mentoring schemes, or cross-functional projects that expose your team to different aspects of the Telecommunications Services industry. You can also encourage your team to seek feedback, reflect on their experiences, and apply their learning to improve their performance.
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In my experience, I've discovered that creating opportunities for personal growth and learning is equally vital as expecting others to provide them for me. I proactively communicate my needs for my role to others, and in return, I empower them to share their ideas and suggestions. This mutual support allows us to learn and grow collectively, forming the bedrock of our team's resilience through the strength of each member.
The fourth step to building resilience is to equip your team with the tools and resources they need to perform their tasks efficiently and effectively. You can do this by ensuring that your team has access to reliable and secure technology, such as phones, computers, software, or networks. You can also provide your team with guidelines, policies, or procedures that clarify their roles, responsibilities, and expectations.
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To foster resilience and facilitate growth, the availability of the right tools and resources is crucial. I encountered a stark example of this necessity during the COVID-19 pandemic when nurses were left without proper protective supplies. In that critical period, decisions were not informed by scientific research or evidence but were rather dictated by the scarcity of supplies. Nurses were denied the use of masks, when caring for other infected patients, and the one-mask-per-patient rule was abandoned. It is likely that many nurses could have been spared infection if they had been provided with adequate protection.
The fifth step to building resilience is to encourage your team to take care of their physical, mental, and emotional health. You can do this by promoting a healthy work-life balance, such as setting reasonable deadlines, limiting overtime, or allowing flexible schedules. You can also support your team's wellness by providing benefits, such as health insurance, wellness programs, or employee assistance programs.