How can you evaluate the impact of your practice management education program on healthcare outcomes?
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Practice management education (PME) is a form of professional development that aims to improve the skills and knowledge of healthcare managers and leaders. PME can cover topics such as strategic planning, financial management, quality improvement, human resources, and communication. PME can have a positive impact on healthcare outcomes, such as patient satisfaction, safety, efficiency, and cost-effectiveness. But how can you evaluate the impact of your PME program on these outcomes? Here are some steps and tips to help you measure and demonstrate the value of your PME program.
The first step is to define what you want to achieve with your PME program and how you will measure it. You need to set clear, specific, and realistic goals that align with your organization's mission, vision, and values. You also need to identify the indicators that will show whether you have met your goals or not. Indicators are measurable and observable data that reflect the quality, quantity, or change of an outcome. For example, if your goal is to improve patient satisfaction, you can use indicators such as patient surveys, complaints, or referrals.
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Dr.Ajay G.
Lead Consultant @ National Health Authority | Physiotherapy, Six Sigma
Practice management education and its impact on care outcomes can be best managed by analysing the impact before and after imparting education and program and then it can be analysed but change is not an overnight process and it takes time
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Abdel Latif M.
Director of Quality | UMMS | Quality, Safety, Risk | Nursing | Lean Six Sigma.
Consider a family of measures that can measure the structure, the process and the outcomes. When you look at it from different angles, you will be amazed to see how they correlate or not!
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The second step is to collect and analyze data that relate to your indicators. You need to decide what data sources, methods, and tools you will use to gather and process the information. You also need to determine how often, when, and how you will collect and analyze the data. For example, you can use quantitative methods such as surveys, audits, or reports, or qualitative methods such as interviews, focus groups, or observations. You can also use software or platforms that can help you organize, visualize, and interpret the data.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Data collection in healthcare is process of gathering, analysing & using data for patient documentation & resources to make accurate judgments about a patient's clinical conditions. Healthcare data analysis can help: 1. Lower readmission rates 2. Reduce errors 3. Better identify at-risk populations Data collection tools: 1. EHR systems 2. Online health forms 3. Remote monitoring devices Data collection methods: 1. Health history interviews 2. Observations 3. Physical assessments 4. Surveys & questionnaires 5. Focus groups 6. Progress tracking Data collection can help to 1. Make patients data immediately available 2. Improve accuracy of data collection 3. Lower readmission rates 4. Reduce errors 5. Better identify at-risk populations
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Elisabeth Bahr, OTD, MS
OT & Scholar | Leadership | Medical Writing & Research 🧠 Tips on merging Neuroscience & Creativity for personal transformation
You know the saying, "What gets measured gets managed"? It's spot on. Think about using a pre-test and a post-test. It's a straightforward way to see the difference before and after an event, such as an education session. Qualitative measures, such as an open-ended survey, can help illuminate the results with people's experiences and viewpoints. It helps paint the whole picture.
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The third step is to compare and benchmark your data with other sources or standards. You need to establish a baseline or a point of reference that will allow you to assess the progress and impact of your PME program. You can use internal or external benchmarks, such as historical data, industry norms, best practices, or accreditation criteria. For example, you can compare your patient satisfaction scores with the previous year, the national average, or the top performers in your field.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Benchmarking in healthcare is the process of comparing one's healthcare organization to other national healthcare organisations with goal to improve quality, efficiency & patient experience Benchmarking involves 1. Setting a standard 2. Comparing current performance to that standard 3. Working to improve conditions to meet that standard Benchmarks can come from 1. Regulatory agencies 2. Top organisations in the medical field Benchmarking process includes 1. Selecting subject to benchmark 2. Deciding which organisations you want to benchmark 3. Documenting your current processes 4. Collecting & analysing data 5. Measuring your performance against data collected 6. Creating improvement plan 7. Implementing changes 8. Repeating the process
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Benefits of benchmarking in healthcare include: 1. Identifying areas where organisations are performing well and areas where they need to improve 2. Learning from best practices and innovations 3. Identifying gaps & opportunities for improvement
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The fourth step is to report and communicate your findings and recommendations to your stakeholders. You need to present your data in a clear, concise, and compelling way that highlights the achievements, challenges, and opportunities of your PME program. You also need to tailor your message and format to your audience, such as staff, patients, partners, or funders. For example, you can use graphs, charts, tables, or infographics to illustrate your data, and stories, testimonials, or case studies to illustrate your impact.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Communication is important in healthcare because it helps build trust between patients and providers Effective communication includes 1. Active listening & empathy 2. Asking open-ended questions 3. Summarising frequently 4. Establishing rapport with patients 5. Soliciting crucial health information 6. Working effectively with all members of care team Ways to improve communication: 1. Being attentive 2. Being curious 3. Involving friends & family 4. Using the right tone 5. Being aware of your patient's situation 6. Getting help from colleagues Four approaches to health communication are - Informative, Educating, Persuasive, Prompting. Five C's of effective communication are: Clarity, Conciseness, Consistency, Connection, Confidence.
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Sreeram Penna
Continuous monitoring and iterative improvements based on long-term data will ensure the program's sustained impact. Sharing results through publications can provide external validation and contribute to broader practice management strategies.
The fifth step is to evaluate and improve your PME program based on the feedback and results of your data analysis. You need to identify the strengths, weaknesses, gaps, and areas of improvement of your PME program. You also need to plan and implement actions that will enhance the quality and effectiveness of your PME program. For example, you can revise your goals, indicators, or curriculum, or provide additional support, resources, or training to your participants.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Practice management education can help healthcare professionals improve their efficiency and quality. It can benefit healthcare practice in many ways like 1. Reducing wait times 2. Improving patient flow 3. Increasing efficiency and productivity 4. Reducing the risk of errors Here are some ways to evaluate & improve practice management education in healthcare: 1. Evaluate an online education program for healthcare professionals on best practice management of perinatal deaths 2. Evaluate novel practice management course such as Master in Healthcare Administration or Master in Business Administration 3. Put education in place to improve value & results become measurable 4. Monitor & evaluate team performance 5. Develop business case
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The sixth and final step is to celebrate and recognize the achievements and contributions of your PME program and its participants. You need to acknowledge and appreciate the efforts, skills, and learning of your PME participants and facilitators. You also need to share and celebrate the positive impact of your PME program on your healthcare outcomes and organization. For example, you can organize a recognition ceremony, publish a newsletter, or create a video to showcase your PME program and its outcomes.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
With 2 decades experience in Healthcare, my experience is that one can celebrate & recognise the achievements & contributions of Practice Management Education (PME) program & its participants by acknowledging & appreciating them. Some ways to celebrate & recognise achievements and contributions: 1. Employee recognition programs: Designed to acknowledge the accomplishments of people within an organization 2. Recognition awards: These are given to employees as a way to show appreciation for their contributions, tenure or achievements 3. Acknowledging goal & what actions contributed to success: This can be done by teachers & principals 4. Celebrating your own accomplishments: By taking time to think about what you've achieved
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Manuel Rizvend P.
Nurse Informaticist at SAN FRANCISCO VA MEDICAL CENTER
Knowing how to start is a start. Today's regulation governing subject participation in studies have hidden pitfalls which may discourage scientist from ever doing research at all. Collaborative data sharing may also add substance.
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Prakhar Pranjwal
Researcher@Nyas︱Global leader
In my experience, assessing the impact of a practice management education program on healthcare outcomes is multifaceted. Firstly, analyzing pre- and post-program healthcare data can reveal changes in key metrics, like patient satisfaction, reduced administrative errors, and improved workflow efficiency. Additionally, gathering feedback from program participants and healthcare staff to gauge their perception of program benefits is essential. The combination of quantitative and qualitative data provides a comprehensive evaluation of the program's effectiveness.
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Dhrumil Sorathia
CEO driving digital healthcare solutions for a healthier World
Practice management education (PME) can have a positive impact on healthcare outcomes. PME can improve: 1. Patient satisfaction 2. Safety 3. Efficiency 4. Cost-effectiveness. 5. Reduce patient wait times 6. Improve patient flow 7. Increase efficiency and productivity 8. Reduce the risk of errors 9. Lead to effective and efficient practices 10. Potentially reduce the cost of healthcare
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