How can you manage conflicts with colleagues and superiors in the later stages of your career?
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Conflicts are inevitable in any workplace, but they can be especially challenging when you are in the later stages of your career. You may have to deal with different expectations, generational gaps, power dynamics, and personal issues that can affect your relationships with colleagues and superiors. How can you manage these conflicts effectively and maintain your professional reputation? Here are some tips to help you.
The first step to managing conflicts is to understand their origin and what triggers them. Common sources of conflict in later stages of your career could include role ambiguity, communication breakdown, personality clash, performance issues, or change resistance. Role ambiguity could be a lack of clarity around your responsibilities, authority, and boundaries or conflicting roles with others. Communication breakdowns could be difficulties communicating with colleagues and superiors who have different styles, preferences, or expectations. Personality clashes could involve incompatible values, beliefs, or attitudes with others. Performance issues could be disagreements over the quality, quantity, or timeliness of work or criticism that is perceived as unfair or inaccurate. Change resistance could be difficulty adapting to changes in the organization or feeling threatened by changes in status, role, or career prospects.
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Joy 'Jakpor Alomor, CSM
HRBP |HR Program Specialist |Employee Experience Partner | Compliance Auditor |Full Cycle Recruiting| HR Ops Managements
In my position, self-awareness plays a pivotal role: It assists me in discerning whether personal biases or emotions might be coloring my views. Recognizing one's own triggers can pave the way for a more balanced reaction. Moreover, forging and nurturing relationships is at the heart of what I do. This doesn't mean sidestepping disagreements but rather laying down a foundation of trust that facilitates smoother conflict resolutions. Lastly, recognizing when it's time to seek new horizons is crucial. If an environment is perpetually hostile or unsupportive, with frequent and insurmountable disputes, it might be time to evaluate other options. Prioritizing your mental well-being and overall health is paramount.
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Dilek Erguz
People Director / Getir
In my point of view, for those conflicts open to learn the source of this conflict is so crucial. Using the right tools, inventories & mentoring could support the situation to be held in a more rational way. Digging the problem with the moderation of an objective person is beneficial. Asking the right questions in order to gain awareness would be key solution. After awareness, person could find his/her optimum ways of new acting to the topic. Asking “what are going well”, “what should be change” and “what will be tha action plans” are the steps of monitoring this kind of discussions. The next steps will be the tracking of the actions for the development and awareness of the person.
Not all conflicts are worth your time and energy, as some are minor, temporary, or irrelevant to your work goals. However, if the conflict is significant, persistent, or relevant to your work goals, it needs to be addressed and resolved. When deciding whether to engage in a conflict or not, consider how important the issue is to you and your work, how likely it is to affect your work performance, relationships, or career opportunities, how much control or influence you have over the issue, as well as the potential costs and benefits of engaging in the conflict compared to the possible consequences of not engaging in it.
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Yangeni Chendela
HR Manager | Author
Conflicts are invertible at work, provided we are all born from different mothers we are bound to share different options. Unfortunately, most of us tend to have a strong inclination to our own options and beliefs, such that anyone who shares a different thought from what we are accustomed to, is considered an enemy. My first approach to managing conflict has always been recognizing that my opinions will not always be true and correct. I need to leave room for other people's ideas. Secondly, just because someone shares a different opinion from what I know doesn't make it wrong. Thirdly, I have learned to listen and hold my thoughts whenever I foresee a potential conflict. Lastly, I accept that it is not everyone who can agree with me.
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Johanna M. Vargas
Vice President | Executive Search | Affordable Housing & DEI Advocate
Choose your battles wisely, focus your energy on the most significant conflicts, and seek common ground with those involved. Collaborative problem-solving is often the path to resolution, working together to address the underlying issues. Professionalism should always be maintained, avoiding personal attacks and staying composed. Waiting is helpful to avoid being emotional about the conversation.
Depending on the nature and severity of the conflict, you can use different strategies to manage it. For instance, accommodating involves giving in to the other party's demands or wishes, even if they go against your own. Avoiding is when you withdraw from or ignore the conflict, hoping that it will go away. Collaborating means working together to find a mutually acceptable solution. Compromising is when you negotiate with the other party to reach a middle ground. Lastly, competing is when you assert your position and try to win the conflict at the expense of the other party. Each strategy can be useful in different situations, depending on how important or complex the issue is, whether you want to maintain harmony or protect your rights, and more.
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Nicole Ozburn, MBA, SPHR
Sr. Director of HR at Fresno Chaffee Zoo
Sometimes it’s helpful to bring in a third party as a neutral person to help resolve a conflict, especially if the conflict is over something that triggers your emotions. A neutral third party can provide another viewpoint and also be a supportive person to facilitate the discussion.
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AHMAD H. R.
Unfortunately some conflicts can never bee resolved. Though unpopular, a major reset is also one strategy worth considering.
Communication is essential for managing conflicts, as it can help you to understand the other party's point of view, express your own feelings and needs, and find common ground. To communicate effectively in a conflict situation, you should listen actively by using verbal and non-verbal cues such as nodding or eye contact. Ask open-ended questions to encourage the other party to share more information and clarify their views. Use assertive language to state your position and needs clearly and respectfully without blaming or attacking the other party. Avoid defensive or aggressive language that could trigger negative reactions or escalate the conflict. Lastly, seek feedback to ensure that both parties have understood each other correctly.
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Ben McCann
HR Director at Algeco
Conflict with positive intent is something to strive for, rather than be wary of. Great teams don't all nod and agree with the first person to speak, and those with the most experience should contribute to debate at least as frequently as those with fresh eyes and ideas. Providing you never make it personal, you value yourself and others, are authentic with your opinions and open to change, then get stuck into conflict and help create better outcomes.
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Natasha Williams, SHRM-CP
Human Resources Professional, CPTD, CAPM
Increasing and focusing on developing emotional Intelligence is essential for evaluating conflicts from all sides. Communication should be more about trying to understand the other viewpoints, since we already know our own.
Sometimes, you may need to seek support or mediation from a third party if you are unable to manage a conflict on your own. This can be someone who is neutral, impartial, and trusted, such as a colleague, a mentor, a manager, or a human resources professional. The role of the third party is to help you and the other party communicate, understand, and resolve the conflict by providing guidance, advice, or facilitation. To do so, identify the appropriate person to approach based on their relationship, expertise, and availability. Explain the situation and your expectations and ask for their consent and assistance. Prepare yourself for the mediation process by gathering relevant information, evidence, or documents and by being open-minded, flexible, and cooperative. Lastly, follow the mediation process by respecting the rules, procedures, and outcomes agreed upon by the parties and the mediator.
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Thomas Nagbøl Mejlgård
SVP & Chief People Officer driving business growth at Semco Maritime
A few ways I have experienced either myself or others to address a situation that is either tense or where it is hard to see the best way to change the dynamics and/or de-escalating the situation, the first step often is to really listen. If the conflict is between other then ask either side to really listen carefully to what is being said, and if they don't understand what is being said, ask clarifying questions until a shared foundation is in place for the issue. The same tactics goes for oneself. Stop the argumentation and listen. Focus on pathways towards shared understanding, or at the very least, mutual respect. It’s also okay to end a conversation if it’s not going anywhere, Let’s agree to disagree for the time being.”
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Debayan Bose
Training Lead Snap-E Cabs || ISTD || L&D and OD Professional || Cross industrial experience (Hospitality, Mobility, Healthcare, Travel & Tourism, Real Estate)
To mitigate conflicts with the superiors or subordinates, it is very much required to ensure that the team is having mutual respect to others and their point of views. To manage a team more effectively, the management will have to conduct more team building excercises and should have good downward communication skills to ensure the newbies as well as experienced ones are sharing their thoughts while working on a project. For the first instance, It will eventually help the team to learn something new as far as the individual contributions are concerned and secondly, it will encourage the team to have better understanding amongst others. As a whole it will have a greater impact on professional conflict management.
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Sarika Nair
HR Leader IBM Kochi India
Choose your weapon intelligently Maturity is to know that not all fights are to be fought. Certain things will take care of itself and it's wise to wait and watch. However transparency is always the intelligent weapon and the ethical weapon that will take you a long way. Openly communicate in such a way that is sharp and crisp will aim at the right point.
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Dr.Rajani Tewari (she/her)
Managing conflict is like navigating experience the key is we're not looking for winners were looking for a win win the minute we realize that this is not a battlefield and this is a decluttering of thought we are all winners