Learn how to help a customer with network connectivity issues in a professional and effective way. This article covers the skills and steps involved in identifying,…
Learn how to compare, assess, and negotiate a job offer in technical support using a simple framework and some practical tips.
Learn how to create a clear and compelling statement of what you want to achieve in Technical Support, how you will get there, and why it matters.
Learn what causes desktop application errors during installation and how to troubleshoot them. Find out how to avoid compatibility issues, corrupted files…
Learn some tips on how to handle difficult customers in a technical support interview and demonstrate your skills and abilities.
Learn the best ways to gain skills and experience in Technical Support, a rewarding and challenging career field.
Learn how to use the Device Manager, the System Information, the Hardware Diagnostic Tools, the Event Viewer, and the Remote Desktop to diagnose hardware issues on…
Learn some of the best ways to manage sudden changes in deadlines in your technical support role. Find out how to communicate, prioritize, delegate, and more.
Learn how to keep up with the latest trends, tools, and techniques in Technical Support. Find out how to learn, experiment, collaborate, embrace change, balance…
Learn some tips and tools for collecting and analyzing customer feedback while working remotely as a technical support professional.
Learn how to find a mentor in technical support who can help you boost your skills, confidence, and career prospects. Follow these tips to define your goals…
Learn how to measure and improve your product support performance with key metrics such as customer satisfaction, resolution time, net promoter score, and more.
Learn what are the most common issues with a computer's mouse and how to fix them with simple troubleshooting techniques. From dirt to driver problems, we have you…
Learn how to deal with challenging user situations in service desk operations. Follow these tips and best practices to improve your customer service skills.
Learn the best strategies for troubleshooting software and hardware issues during virtual meetings, such as internet connection, software updates, settings…
Learn about some of the essential technical support tools that can help you with remote access, ticketing, knowledge base, screen recording, communication, and…
Learn about the essential cybersecurity tools you need as a Technical Support professional to protect your system, network, and data from cyberthreats.
Learn how to balance technical information and clarity in your software installation guides. Follow these tips to write informative, accurate, and user-friendly…
Learn how hardware troubleshooting tools can help technical support professionals save time and money, improve customer satisfaction, enhance skills and knowledge…
Learn how to be adaptable in technical support by understanding your customers, learning new skills and technologies, being creative and resourceful, managing your…
Learn how to use online resources to create and maintain a knowledge base for your technical support team. Follow these steps and tips to improve your support…
Learn how to set realistic, reasonable, and rewarding deadlines for your technical support team that foster ownership, commitment, and accountability.
Learn how to troubleshoot connectivity, performance, driver, and hardware issues with network cards in technical support. This article covers internal and external,…
Learn some of the most effective ways to reduce your support team's average handle time (AHT), such as using a knowledge base, automating tasks, training agents…
Learn how to identify, communicate, fix, verify, learn from, and prevent production support issues in this article. Improve your production support performance and…
Learn how to recognize and troubleshoot the signs that a hardware component needs to be replaced, such as slow performance, BSOD, noises, files, errors, and…
Learn some best practices and tips to ensure reliable connectivity for remote technical support, such as network speed, VPN, settings, and troubleshooting.
Learn how to backup and restore your desktop applications using different methods and tools, and how to avoid data loss or corruption due to system failure.
Learn how to use remote monitoring to identify customer pain points, communicate and follow up with customers, and improve your product or service.
Learn how to check the software requirements, compare them with your OS specifications, and troubleshoot common compatibility problems before installing or updating…
Learn how to provide a positive customer experience with technical support. Understand the problem, provide a solution, show empathy and professionalism, and ask…
Learn what empathy is, why it is important, and how to develop and demonstrate it for remote troubleshooting. Empathy can help you communicate, solve problems, and…
Learn some effective ways to cope with the pressure and maintain your well-being and performance as a Technical Support leader.
Learn the most important steps to advance your career and get a promotion in Technical Support. Discover how to update your resume, seek feedback, expand your…
Learn how to create clear and concise software installation documentation and communication for technical support. Follow these tips to know your audience, use…
Learn how to prepare, detect, contain, analyze, recover, and report on cybersecurity incidents in a help desk environment.
Learn how to avoid some of the most common technical support mistakes that can affect your performance, reputation, and customer satisfaction. Read our tips and…
Learn what skills are most in-demand for technical writers and documentation specialists in the technical support field, and how to develop them.
Learn some unique ways to differentiate yourself as an application support professional. Boost your skills, performance, and reputation in this competitive field.
Learn how to use Twitter to connect with other Technical Support professionals, share your expertise, and grow your career.
Learn what are the most important cybersecurity skills for Technical Support professionals and how to acquire them.
Whaling attacks target high-level executives with phishing emails. Learn how to prevent them by following these six effective ways, from education and training to…
Learn some of the best ways to organize desktop application support documentation, such as choosing a format, structuring the content, writing the style, and…
Learn how to communicate effectively with users and set realistic expectations when resolving technical issues. Find out how to be empathetic, explain the solution,…
Learn how to use five technical support performance metrics to prevent risk in your organization. Risk can be customer dissatisfaction, data breaches, legal issues,…
Learn about five technical support tools and methods that can help you encrypt, backup, update, and erase data securely during computer maintenance.
Learn the best strategies for managing your time in data entry as a technical support professional. Improve your efficiency, accuracy, and quality in data entry.
Learn how to use tools, systems, and processes to keep your Technical Support consulting business organized and professional. Improve your efficiency, quality, and…
Learn how to provide software installation training to users with different levels of technical expertise, and how to design and deliver a successful training…
Learn how to use scripting to automate and standardize software installation on multiple devices or systems. Discover the benefits, challenges, and steps of…
Learn about the advantages of using open-source connectivity protocols for technical support, such as cost savings, flexibility, security, compatibility, and…
Learn about the most important technical support tools for securing your network, such as antivirus software, VPN service, password manager, network scanner, and…
Learn the best way to escalate a support ticket as a desktop application support specialist, and what to consider before and after doing so.
Learn the best practices for handling customer emotions during virtual technical support sessions. Use empathy, active listening, tone, language, and more.
Learn how to set, monitor, and improve your service level agreements (SLAs) for technical support. SLAs are contracts that define the expectations and obligations…
Learn how to protect your organization from cyberattacks with these cybersecurity tips for technical support professionals, covering the basics, policies…
Learn how to use a VPN, update your software, use strong passwords, encrypt your data, and follow the rules to protect your device and data as a remote user.
Learn the steps to becoming an online support specialist for SharePoint, a popular platform for websites and collaboration. Discover how to learn, certify…
Learn about the best methods for providing remote user support to rural users, such as cloud-based, mobile-friendly, and user-centric solutions.
Learn what ticket volume is, why it matters, and how to track it using ticketing, SLA, feedback, and benchmarking systems.
Learn how to prioritize your technical support requests during busy times. Follow these tips and strategies to improve your quality, efficiency, and customer…
Learn how to take a break from work as a Technical Support professional, and why it matters for your well-being, productivity, and performance.
Learn how to fix some of the most common issues that prevent networked devices from working properly, such as compatibility, configuration, interference…
Learn how to understand, research, communicate, and evaluate technical problems and solutions, and provide accurate and helpful advice to clients.
Learn what interview questions you should prepare for regarding your communication skills as a technical support professional, and how to answer them with…
Learn how to unlearn some of the common myths and misconceptions that can hinder your technical support skills and satisfaction.
Learn about the best resources for troubleshooting network connectivity issues, such as documentation, tools, knowledge bases, support services, and improvement…
Learn the steps to switch to other IT roles from technical support, such as web development, cybersecurity, data analysis, or project management.
Learn how to identify and close technical support gaps in your department with these tips. Improve your skills, performance, and satisfaction in technical support.
Learn how to improve your technical support team's communication, technical, problem-solving, customer service, teamwork, and adaptability skills.
Learn how AI, remote work, omnichannel, cloud, and upskilling are changing the technical support industry and how you can adapt to them.
Learn about the common issues and solutions related to hardware and software compatibility for technical support specialists.
Learn how to tackle technical support cases that require research and innovation. Find out how to identify, research, innovate, implement, and verify solutions that…
Learn how to customize your technical documentation for different audiences, purposes, and contexts. Discover some common methods and best practices to create clear…
Learn how to provide excellent technical support and customer service with these six tips. Know your product, listen and empathize, communicate clearly, and more.
Learn how to cope with uncertainty and thrive in technical support with these six steps. You will discover how to clarify, research, test, communicate, reflect, and…
Learn how to boost your desktop computer's performance by upgrading its RAM (Random Access Memory). Find out how to check, choose, and install compatible RAM…
Learn how to improve your service desk performance and customer satisfaction with these six tips, covering customer understanding, team training, process…
Learn how to identify, research, implement, test, and communicate solutions for complex technical issues in this article. Improve your troubleshooting skills and…
Learn how to provide excellent technical support as a service desk agent by following some best practices, such as listening, communicating, following procedures…
Learn how to educate users about the importance and benefits of two-factor authentication (2FA) and how to set it up and use it for different online services.
Learn the steps to create a realistic and achievable career plan in technical support, such as assessing your skills, exploring your options, setting your goals…
Learn what technical and soft skills are, why they are important for support, and how to develop and blend them in your training and practice.
Learn how to provide effective and efficient technical support in a globalized world. Discover how to know your audience, communicate clearly, leverage technology…
Learn how to train your Technical Support team to have the necessary connectivity skills for new technologies. Discover diverse learning opportunities, regular…
Learn how to use a systematic and creative methodology to solve technical issues with no clear solution. This article provides tips on identifying symptoms…
Learn how to document tech support solutions in a clear, concise, and consistent way. Follow these six steps and tips to create effective documentation for your…
Learn six tips and strategies to monitor, evaluate, and enhance your team's application support performance as a technical support manager.
Learn how to grow your technical support skills by finding and learning from online communities, blogs, podcasts, courses, certifications, webinars, events…
Learn how to identify the skills and qualities that make a great technical support professional for your IT service team.
Learn about some of the most useful desktop application support tools for technical support, such as remote access, system information, troubleshooting…
Learn how to document user issues and resolutions effectively for your technical support tasks. Follow these five steps to create clear, consistent, and useful…
Learn what are the most common mistakes in software installation training for technical support and how to avoid them. Improve your software installation skills and…
Learn how to write technical documentation that is simple and detailed for different audiences, such as end users, developers, and stakeholders, with these tips and…
Learn how to prepare for a technical support interview and land your dream job in IT support with these tips and strategies.
Learn how to run technical support training sessions both online and offline with our tips and best practices. Find out how to assess, choose, create, incorporate…
Learn how to balance technical documentation in your technical support role with these tips, such as planning, writing, updating, collaborating, automating, and…
Learn how to minimize your software and hardware costs for technical support with these tips on open source software, cloud-based solutions, refurbished hardware…
Discover the common technical support career paths and what they entail, as well as some tips on how to prepare for them.
Learn how to create a culture of self-service and remote support in your organization. Provide clear documentation, train users, offer multiple support channels…