Onboarding and Adoption Best Practices for Customer Success Management Preview

Onboarding and Adoption Best Practices for Customer Success Management

With PracticalCSM Liked by 1,217 users
Duration: 1h 15m Skill level: Beginner Released: 5/21/2020

Start my 1-month free trial

Course details

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. Learn how to guide customers through these two important stages, and prepare them for the upcoming value generation and realization work that lies ahead of them if they are going to attain successful outcomes from using your company's solutions. This course takes customer success managers through the processes and steps needed to ensure that their customer's stakeholders are fully prepared and ready to proceed with making the customer's initiative successful. It then provides guidance on how to help those stakeholders to train and prepare their end users to adopt and use the solution that they purchased. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.

Skills you’ll gain

Meet the instructor

Learner reviews

4.6 out of 5

719 ratings
  • 5 star
    Current value: 523 72%
  • 4 star
    Current value: 144 20%
  • 3 star
    Current value: 43 6%
  • 2 star
    Current value: 5 <1%
  • 1 star
    Current value: 4 <1%

Contents

What’s included

  • Learn on the go Access on tablet and phone

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.