What are the most effective ways to use feedback for production and quality control optimization?
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Feedback is essential for any production and quality control process, as it helps you identify and correct errors, improve efficiency, and satisfy customer expectations. However, not all feedback is equally useful or actionable. In this article, you will learn some of the most effective ways to use feedback for production and quality control optimization, based on the principles of operational planning.
Before you collect and analyze feedback, you need to have a clear idea of what you want to achieve and how you will measure it. Your goals should be specific, measurable, achievable, relevant, and time-bound (SMART). Your metrics should be aligned with your goals and reflect the key aspects of your production and quality control process, such as output, quality, costs, waste, defects, customer satisfaction, and employee engagement. By defining your goals and metrics, you will be able to focus your feedback on the most important areas and evaluate your progress objectively.
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Mohamed Elfatih
Operations Planning Manager @ RIDA Group | Manufacturing Professional | Project Management | Data Analysis
To define production goals and metrics, you should first, align them with the overall business objectives. What is the company trying to achieve? Are you trying to increase revenue, market share, or customer satisfaction? Once you know your overall business objectives, you can start to define production goals that will help you achieve them. Secondly, Identify SMART key performance indicators (KPIs) that are most important to your business. Some common KPIs for production include: Output: The number of units produced during a given period of time. Quality: The percentage of units that meet quality standards. Efficiency: Time and resources required to produce a unit. Cost: The total cost of producing a unit. Set SMART goals for each KPI.
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Richard Staats, Ph.D.
Retired General Officer, executive consultant, motivational speaker, strategist
It depends on where you are in the development, implementation, and execution cycle. The first thing is to develop measurable metrics that match your place in the cycle. Measurable is key. Anecdotal insights are wonderful fodder for stories (more on stories another time), but being able to measure progress and see where your limitations and challenges are is key. Over the years, I have used a metrics hierarchy to good effect in applications ranging from increasing US industrial capabilities to nation building to running a Boy Scout Troop.
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Feedback can come from various sources, such as customers, employees, suppliers, managers, competitors, or industry standards. Each source can provide different perspectives and insights into your production and quality control process, as well as potential opportunities and challenges. Therefore, you should collect feedback from multiple sources and use different methods, such as surveys, interviews, reviews, audits, observations, or benchmarks. By collecting feedback from multiple sources, you will be able to get a more comprehensive and balanced view of your performance and identify any gaps or inconsistencies.
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Mohamed Elfatih
Operations Planning Manager @ RIDA Group | Manufacturing Professional | Project Management | Data Analysis
Identify the data sources that you will use to track your progress. This data could come from your production planning system, quality control system, or accounting system. Establish a regular reporting schedule. This will help you track your progress, identify areas where improvement is needed, and make necessary adjustments to your plan.
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Denise Bowls, DM
Customer Relations Manager | Public Speaker | Former Basketball Coach 🏀 | Developing Talent & Building Champions On and Off the Court
Tracking feedback timely and making real-time adjustments within the PACT framework involves collecting and categorizing feedback from various sources, prioritizing based on its impact, and acting promptly on high-priority feedback. Once feedback is categorized, adjustments should be made to the plan, action, or control phases as needed, with clear communication to relevant stakeholders. Adjusted tracking metrics should reflect these changes to measure their impact accurately and timely. Closing the feedback loop by sharing the results and effects of adjustments completes the process, fostering transparency and accountability in the pursuit of PACT goals. Failure comes from a lack of timeliness.
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Feedback is only valuable if you can understand and interpret it correctly. To do that, you need to use data and tools to analyze the feedback and extract meaningful information. Data can help you quantify and compare the feedback and identify patterns, trends, or outliers. Tools can help you visualize and organize the feedback and make it easier to communicate and share. Some examples of data and tools that you can use to analyze feedback are spreadsheets, charts, graphs, dashboards, reports, or software applications. By analyzing feedback with data and tools, you will be able to make sense of the feedback and use it to inform your decisions and actions.
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Denise Bowls, DM
Customer Relations Manager | Public Speaker | Former Basketball Coach 🏀 | Developing Talent & Building Champions On and Off the Court
Analyzing feedback with data requires categorizing and identifying patterns in the feedback. In call centers, this is completed by using data analysis tools such as spreadsheets, data visualization software, or survey analytics platforms, which help transform raw feedback into actionable insights. Presenting the findings in a clear and visual format, using dashboards makes the data accessible and understandable to a wide audience. This visualization aids in identifying trends, outliers, and areas that require immediate attention, enabling leaders to make informed decisions based on the feedback analysis.
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Eric Postow, Esq.
Managing Partner at Holon Law Partners. Outside General Counsel, Regulated Industries; First Amendment Religious Freedoms; Hemp Beverage Industry
Seeing the patterns of your business, your processes, your systems, your relationships, etc., will allow you to make predictions and then check for variation and validation. Analysis requires data, then pattern recognition, then thoughtful reflection. The rest will come if you can master the basics.
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Feedback is only effective if you can act on it and make improvements to your production and quality control process. To do that, you need to create and execute action plans that specify what, how, when, who, and why you will implement the feedback. Your action plans should be based on your goals and metrics and prioritize the most urgent and impactful feedback. Your action plans should also be realistic and flexible and include resources, responsibilities, timelines, and contingencies. By implementing feedback with action plans, you will be able to translate the feedback into results and achieve your objectives.
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Mohamed Elfatih
Operations Planning Manager @ RIDA Group | Manufacturing Professional | Project Management | Data Analysis
Identify trends and patterns. Look for common themes and trends in your production feedback data. This will help you to identify areas where you are excelling and areas where you need to improve. For example, you might notice that a particular machine is having a high rate of downtime. This could be a sign that the machine needs to be serviced or that the production process needs to be modified. Take action. Once you have identified trends and patterns, you can take action to improve your production processes, reduce costs, and increase efficiency. For example, you might implement new quality control procedures, train employees on new production methods, or schedule preventive maintenance for your machines.
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Wing Commander Ashish Prayagi
l London Stock Exchange Group I Business Analyst I Business Process Engineering l Lean Six Sigma l
Once the feedback is analysed list out the action points. Assign the action addressee and time for action implemention. Also, decide on prioritisation of action points a few suggestions are:- - Consider most CTQ. - Categorise action points in the priority of quick wins as tactical and process enhancements as strategic actions. - Categorise actions into impact and ease of implimentation. - Categorisation on the basis of severity of defects as priority Accomodate action implemention in consultation with production schedule to save time and resources. Impose shutdown if actions are CTQ for whole batch.
Feedback is not a one-time event, but a continuous process that requires regular monitoring and evaluation. To do that, you need to create and maintain feedback loops that allow you to track and measure the outcomes of your feedback implementation and adjust your actions accordingly. Feedback loops can help you ensure that your production and quality control process is aligned with your goals and metrics and responsive to changes in customer needs, market conditions, or internal factors. Feedback loops can also help you foster a culture of learning and improvement and encourage more feedback from your stakeholders. By monitoring feedback with feedback loops, you will be able to optimize your production and quality control process and sustain your performance.
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Wing Commander Ashish Prayagi
l London Stock Exchange Group I Business Analyst I Business Process Engineering l Lean Six Sigma l
It is a best practice to impliment pilot to assess the efficacy of implemented actions. Also, 30 60 90 days look out can give a fair idea on improvements and expected vs actual results.
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Eric Postow, Esq.
Managing Partner at Holon Law Partners. Outside General Counsel, Regulated Industries; First Amendment Religious Freedoms; Hemp Beverage Industry
Many sales cycles have a 90 day window with which you can see success or shortcomings. Implementing monthly, quarterly, and annual feedback review will promote constant process improvement and refinement. Cultivate community within and outside your organization where improvement feedback is solicited and more importantly integrated and implemented.
Feedback is not only a technical process, but also a human one that involves emotions, expectations, and relationships. To use feedback effectively, you need to communicate it with transparency and respect to your stakeholders, such as customers, employees, suppliers, managers, or partners. Transparency means that you share the feedback openly and honestly and explain the rationale and evidence behind it. Respect means that you acknowledge the feedback positively and constructively and show appreciation and recognition for the contributions and efforts of your stakeholders. By communicating feedback with transparency and respect, you will be able to build trust and collaboration and enhance your reputation and credibility.
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Shane Turner
Program Manager | Business Development | Solutions Architect | Specializing in TTR Range Consultation | Doctoral Candidate
Transparent and respectful communication of feedback is fundamental to the success and health of an organization, enhancing team dynamics, customer relations, and overall organizational performance. Communicating feedback with transparency and respect is important for: Building Trust Promoting a Positive Culture Facilitating Learning and Development Enhancing Problem-Solving Improving Relationships Encouraging Openness Reducing Misunderstandings Boosting Creativity and Innovation Increasing Accountability Enhancing Customer Satisfaction
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David Eric J.
Zafeiri Corporation, CEO | Operational and Financial Forecasting | Turnaround | Fractional C-Suite | Strategic Services | Leadership Development | Global Executive | Key Note Speaking | ProVisors Member
Ensure feedback is institutionalized meaning there are clearly defined rules for making the feedback; feedback occurs essentially on the same time interval, i.e. weekly at 1000; this type of feedback in particularly (vs personal engagement feedback) is non-attributional to an individual. There are other forums to attribute an individual problem.
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Naveen Koka
Automation, Digital Transformation - DevSecOps, Cyber Security, Vulnerability Management, Financial Risk, Sustainability, ERG.
With our feedback any production system is intended to run out of gas. Feedback acts as a self retrospective for improving the Product. Market feedback also allows to determine if the Product lifecycle can be extended to next generation or the product is to be sunset, this is similar to the demand. In some case the production velocity can be adjusted accordingly based on market conditions even leading to upscaling or down scaling.