What are some strategies for staying focused during active listening sessions?
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Active listening is a key skill for effective leadership development coaching, but it can also be challenging to maintain focus and attention throughout a session. Distractions, biases, emotions, and assumptions can interfere with your ability to listen deeply and empathically to your coachee. In this article, you will learn some strategies for staying focused during active listening sessions and how they can improve your coaching outcomes.
Before you start a coaching session, take some time to clear your mind and set your intention. You can do this by practicing mindfulness, breathing exercises, or positive affirmations. This will help you reduce stress, calm your nerves, and tune in to your coachee's needs and goals. You can also remind yourself of the purpose and benefits of active listening, such as building trust, rapport, and understanding with your coachee.
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Deep Ahuja Sharma ICF MCC
Enabling leaders, coaches, teams, and organisations to thrive
What helps me and my coach trainees is being prepared - How? Through Mindfulness practice on daily basis. Maintaining a journal for our self awareness about our energy in motion, that helps to tune into and observe others emotions too. Being SILENT as LISTENing becomes so much easier when we prime our inner chatter to become silent and be fully present for the other. Setting an intention with water in our hands and charging it to stay open, flexible and go with the flow of the conversation. Staying curious and genuinely interested to know the speaker.
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Kamalika Deka
HR @ Hisense |T A Pai Young HR Leader 2022 | Linkedln Spotlight 2019 | TEDx Speaker
1. Maintain a positive outlook with professionalism. 2. Lend your ears for active listening. 3. Be mindful. 4. Take notes and stay Engaged. 5. Paraphrase key points to reinforce understanding.
During a coaching session, make sure you have a quiet and comfortable environment where you can focus on your coachee without interruptions. Turn off your phone, close your email, and avoid multitasking or checking the time. If possible, use headphones or earbuds to block out background noise and enhance your coachee's voice. You can also use a notepad or a digital tool to take notes or jot down questions, but don't let them distract you from listening attentively.
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Liz Cruz
I help Queer Leaders ditch self-doubt!
Beyond eliminating external distractions, it's important for coaches to know what else can take us out of active listening. That includes things like: - My body is uncomfortable - I'm tired today - I have something going on that's weighing on my emotions - My client just said something that made me think of three related things I keep a couple of crystals at my desk, and will pick one up when I notice that I'm having a hard time focusing. The weight of it in my hand brings my attention back to center, and reminds me that there is nothing else that needs my attention right now more than the human being in front of me.
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Bulëza Koci
CEO at DRYM | Transforming Health and Business Performance
I understand the significance of eliminating distractions during coaching sessions. As a coach, I know that my coachees need an environment where they can fully engage in the coaching process. It's not just about turning off phones or closing emails; it's about signalling to coachees that their growth and development are top priorities.
One way to stay focused during active listening is to use verbal and non-verbal cues that show your coachee that you are listening and interested in what they are saying. You can use verbal cues such as nodding, smiling, eye contact, and affirmative words like "yes", "I see", or "go on". You can also use non-verbal cues such as paraphrasing, summarizing, reflecting, or asking open-ended questions. These cues will help you clarify, confirm, and deepen your understanding of your coachee's message and emotions.
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Bulëza Koci
CEO at DRYM | Transforming Health and Business Performance
Active listening and the use of non-verbal cues, such as summarising and reflecting, help individuals feel heard and validated. This, in turn, lowers stress levels and contributes to overall well-being. In the context of leadership, reduced stress among leaders can lead to better decision-making, enhanced team dynamics, and a healthier work environment.
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Stuart Tan MSc., MBA (Leadership, Exec. Coaching Expert)
Non-verbal patterns are part of listening. However, it is likely that most people will listen superficially. The way to do this well is to listen to "what is not said". For instance, one might mention that they are feeling "great", but their facial expressions are downcast. Pointing this out can be far more powerful than simple "yes" and "uh-huh". Conversely, when they say something and light up, a great coach will notice this change and affirm the coachee. "I noticed that you perked up with energy when you were talking about your pets." The reason for this is so as to find a resourceful edge within your coachee to facilitate their outcomes.
Another challenge for active listening is to manage your own emotions and biases that may affect your perception and response to your coachee. You may feel frustrated, bored, impatient, or defensive if your coachee says something that contradicts your values, beliefs, or expectations. You may also have preconceived notions or stereotypes about your coachee based on their background, appearance, or behavior. To overcome these barriers, you need to be aware of your own emotions and biases and acknowledge them without judging or imposing them on your coachee. You also need to be respectful, curious, and open-minded towards your coachee's perspective and experience.
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Bulëza Koci
CEO at DRYM | Transforming Health and Business Performance
I advise coaches to adopt a curious and open-minded approach towards coachees. This fosters an environment where coachees feel safe expressing their thoughts and concerns. Coaches need to convey that their role is to support and facilitate growth, not to judge or impose personal beliefs. This approach empowers coachees to explore their own solutions and perspectives.
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Stuart Tan MSc., MBA (Leadership, Exec. Coaching Expert)
The approach to managing emotions is holding space. It means that a nonjudgemental approach must be adopted. How I work with this is to calibrate to my own mental judgements and ask about meta information. For instance, a person may be in a highly complex set of personal relationships. Rather than "messy", I'd reframe that in myself as "complex". Rather than state my position, I'll inquire about the context and process. By sticking to context and process, I often avoid the need to even be judgemental, and stay curious to learn together with the client or coachee.
Finally, you can improve your focus and active listening skills by seeking feedback and improvement from your coachee and yourself. You can ask your coachee at the end of each session how they felt about your listening and communication style and what they appreciated or wished for more. You can also reflect on your own performance and identify your strengths and areas for improvement. You can use tools such as self-assessment questionnaires, peer reviews, or recordings to evaluate your active listening skills and set goals for your future sessions.
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Bulëza Koci
CEO at DRYM | Transforming Health and Business Performance
It's not just about coaches evaluating their own performance but also about inviting coachees to provide insights on the coaching experience. By asking coachees about their feelings and preferences regarding the listening and communication style, coaches can fine-tune their approach. This strengthens the coaching relationship by demonstrating a commitment to continuous improvement.
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Josivaldo Dias Sousa
Admin - Administrative Assistant / Analyst Adm / Administrator / Analyst | Office | Project and Process Management | Customer Service | Communication | Organization | Planning | Bussiness | Banks | Financial Market
Acredito que um líder eficaz em um ambiente de escritório deve possuir habilidades sólidas de comunicação e demonstrar escuta ativa com sua equipe, promovendo assim o engajamento e a cooperação necessários para alcançar resultados positivos.
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Swati Chawla
Global Director Wellbeing II 40under40 II I help organizations to create culture of Wellness with Innovation, Strategy & Passion to Heal II Trust & Safety, DEI, CSR, Employee Experience & Benefits, T&D, POSH TRAINER
Practice Mindfulness: Be present in the moment. Avoid letting your mind wander or think about your response while the other person is speaking.
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Swati Chawla
Global Director Wellbeing II 40under40 II I help organizations to create culture of Wellness with Innovation, Strategy & Passion to Heal II Trust & Safety, DEI, CSR, Employee Experience & Benefits, T&D, POSH TRAINER
Paraphrase and Summarize: Periodically paraphrase or summarize what the speaker has said. This not only demonstrates your attentiveness but also helps you internalize the information.